WHAT ARE YOU LOOKING FOR?

Refund and Returns Policy for Lancaster Printing

Last Updated: March 31, 2026

1. Custom and Bespoke Orders

At Lancaster-Printing.com, the majority of our products are custom-made to your specific requirements (including custom artwork, logos, and dimensions).

  • No Right to Cancel: Under UK law, personalized and bespoke items cannot be returned or refunded if you change your mind once production has started.

  • Proof Approval: We provide digital proofs for your approval. Once you have approved a proof, Lancaster Printing.com is not responsible for errors in spelling, grammar, image quality, or design layout.

2. Damaged or Defective Goods

If your order arrives damaged or contains a manufacturing defect, we will make it right.

  • Notification: You must notify us within [3] business days of receiving your order by emailing :: studio@lancaster-printing.com

  • Evidence: Please include your order number and clear photographs of the damage or defect.

  • Resolution: If the error is ours, we will offer a reprint at no additional cost or a full/partial refund at our discretion.

3. Non-Custom Items

For any "off-the-shelf" items (products with no customisation):

  • You have the right to cancel and return your order within 14 days of delivery.

  • Items must be returned in their original, unused condition and packaging.

  • The customer is responsible for return shipping costs unless the item is faulty.

4. Color Matching and Print Variation

Please note that screen colors (RGB) may vary from printed colors (CMYK). We follow industry-standard printing tolerances. Minor variations in color or "gang-run" printing shifts are not considered defects and do not qualify for a refund.

5. Return Process

To initiate a return for a faulty item:

  1. Email studio@lancaster-printing.com and explain the issue as clearly as you can. Include any photographic evidence.

  2. If a return is authorised, send the items to: 149 Torrisholme Road, Lancaster, LA1 2TZ.

  3. We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5–10 business days.